Q: How long have you been in business?

A: We have been operating on the world wide web since 2001!

Q: How can I be sure it is safe to purchase from your site?

A: We take security extremely seriously. So much so that we do not even collect your account information. We rely on PayPal to securely handle all our transactions. For more details, please view our Privacy Policy.

Q: Does that mean that I need to sign up with PayPal or have an account with them in order to purchase from your site?

A: Absolutely not. You do not have to be a member nor do you have to sign up for any service to purchase from us. You may purchase any item on our site using the PayPal service as long as you have any major credit card or debit card with the Visa or MasterCard Logo.

Q: Do you accept other forms of payment?

A: We also accept Money Orders and Cashier's Checks. We do not accept personal checks at the moment. If you would like to use either of these methods, please email a request for payment other than PayPal and someone will get back with you to walk you through the process.

Q: How fast will I receive my merchandise?

A: Depending on the product, you may receive your order anywhere between 2 days and 2 weeks. Many smaller items ship the same day or the next working day and usually arrive within 2 - 4 days.

Q: What is your return policy?

A: We stand by each and every one of our products. We pride ourselves in carrying only the best in name branded merchandise and offer a full refund less shipping. All items must be returned in their original packaging, unused. Returns are accepted within 72 hours of receiving your order. An RMA # must 1st be issued before returning any product. To obtain an RMA please do so through a request. Shipping fees are non-refundable.

Q: What if I need more information on a certain product or have a questions about that product?

A: You may email us any time at sales@thefurnitureshack.biz for questions about any one of our products. We will have a customer service rep try and return your email within a 24 hour period. Most of the time, much sooner.

Q: What if my FAQ is not listed on this board?

A: If you have a question or concern not listed here, please feel free to use the request link above and we will be sure to get back with you as soon as we can.