Q: How long have you been in business?

A: We have been operating on the world wide web since 2001.

Q: How can I be sure it is safe to purchase from your site?

A: We take security extremely seriously. So much so that we do not even collect or store your personal financial information. Each transaction is processed through the latest and most secure means with your safety in mind via PayPal credit card processing.

Q: Does that mean that I need to sign up with PayPal or have an account with them in order to purchase from your site?

A: Absolutely not. You do not have to be a member nor do you have to sign up for any service in order to purchase from our website. You may purchase any item on our site using the PayPal credit card/debit card/e-check service with a very simple one step checkout process. Our checkout is one of the quickest in the industry. No more jumping through hoops or multi-page checkouts! We know you are busy and anything we can do to help save you time, we will.

Q: Do you accept other forms of payment?

A: We also accept Money Orders and Cashier's Checks. We do not accept personal checks at the moment. If you would like to use either of these methods, please email a request for payment other than PayPal and a sales rep will get back with you to walk you through the process.

Q: How fast will I receive my merchandise?

A: Depending on which item(s) purchased, you may receive your order anywhere between 2 days and 2 weeks. Many smaller items ship the same day or the next working day and usually arrive within 2 - 4 days. There is a "usually Ships In XX Days" at the top of each product page that will give you a better idea as to when to expect your order to ship. We also send out an order confirmation after checkout as well as a shipment notification with tracking reference once your order ships.

Q: Do you have a return policy?

A: Yes, we stand by each and every one of our products. We pride ourselves in carrying only the best in name branded merchandise and we do offer a full money back less shipping guarantee on all eligible purchases. Returns will be accepted for any reason within 14 days of receiving your order providing all items are returned in their original packaging and are unused. Soiled, dirty, used, washed or damaged bedding will not be accepted for a return. There is a 15% restocking fee for each return issued. An RMA # must 1st be issued before returning any product. To obtain an RMA form, please do so through an RMA request.

Q: What if I need more information on a certain product or have a questions about that product?

A: You may email us any time concerning questions about any one of our products. We will have a customer service rep try and return your email within a 12 hour period. Most of the time, much sooner.